At Dr. Scott’s Pinball Store, your satisfaction is our highest priority. We have established this Return and Refund Policy to ensure complete transparency regarding our procedures and to provide you with a straightforward, hassle-free resolution process for any concerns with your purchase. Please read this policy carefully before placing your order.

📋 Policy Overview

This Return and Refund Policy applies to all purchases made through drscottspinballstore.com and is applicable to customers located within Our Delivery Regions.

🔄 30-Day Return Policy

Dr. Scott’s Pinball Store offers a 30-day return window on eligible products. If you wish to initiate a return or request a refund, you must notify our customer support team within 30 days of your confirmed delivery date.

To initiate a return, please contact us at: 📧 info@drscottspinballstore.com

Please include your order number, full name and reason for return in your message so our team can process your request promptly.

✅ Return Eligibility Conditions

To qualify for a return, all of the following conditions must be met:

• The return request must be submitted within 30 days of the confirmed delivery date
• The product must be in its original, unused and uninstalled condition
• All original packaging materials must be retained and included with the return
• The product must not show signs of use, modification or damage caused by the customer
• Proof of purchase must be provided with all return requests

⭐ Important: Please save all original packaging materials and document any damage with photographs before filing a return or damage claim. This is required for all return and insurance claim processing.

🚚 Return Process — Step by Step

Returning a product to Dr. Scott’s Pinball Store is straightforward. Follow these steps to ensure your return is processed without delay:

Step 1 — Contact Our Support Team Email us at info@drscottspinballstore.com within 30 days of delivery to notify us of your intent to return. Please do not ship any item back without first receiving written authorization from our team. Items returned without prior authorization will not be accepted.

Step 2 — Return Authorization Once your return request is reviewed and approved, our team will issue a Return Merchandise Authorization (RMA) along with detailed instructions on how and where to send your package.

Step 3 — Package Your Item Carefully repackage the product in its original packaging materials. Include all original accessories, components and documentation that came with your order.

Step 4 — Ship Your Return Ship the product to our return address using the instructions provided by our support team. Please retain your return shipping tracking number for your records.

Step 5 — Inspection & Processing Once we receive your return, our team will inspect the product within 2 to 3 business days and notify you of your refund approval status via email.

📍 Return Address:

• Dr. Scott’s Pinball Store: 1374 Conant St, Maumee, OH 43537

🔧 Defective, Damaged or Incorrect Products

We take great care in packaging every order to ensure it arrives in perfect condition. However, if your order arrives defective, damaged in transit or if you receive an incorrect item, please follow these steps:

• Inspect your order immediately upon delivery
• Contact us within 48 hours of delivery at info@drscottspinballstore.com
• Provide clear photographs of the damaged or defective product along with your order number
• Our team will evaluate the issue and arrange the appropriate resolution

For Defective or Damaged Products — Dr. Scott’s Pinball Store Will:

• Arrange carrier pickup of the defective item at no cost to you
• Cover all return shipping costs in full
• Ship a replacement unit at no additional charge, OR
• Issue a full refund to your original payment method if a replacement is not preferred or available

⭐ Please Note: Damage claims must be supported with photographic evidence submitted within 48 hours of delivery. Claims submitted after this window may not be eligible for full coverage.

🔁 Exchanges

Dr. Scott’s Pinball Store processes exchanges exclusively for the following circumstances:

• Product arrived damaged or defective
• Wrong product was delivered
• Wrong size or configuration was shipped

We do not offer exchanges for change-of-mind purchases or products that have been used, installed or modified after delivery. To request an exchange, please contact our support team at info@drscottspinballstore.com with your order details and photographic documentation of the issue.

💲 Restocking & Cancellation Fees

Please be aware of the following fees that may apply to your return or cancellation:

Why are these fees applied? Restocking fees are applied to offset payment processing costs, handling expenses and logistical costs associated with return processing. These fees help us maintain competitive pricing across our entire catalog for all customers.

⭐ Custom Artwork Notice: Any products featuring custom artwork, personalization or custom configuration are non-refundable and non-exchangeable unless the item arrives defective or damaged.

📬 P.O. Box & Lost or Stolen Packages

P.O. Box Addresses: Dr. Scott’s Pinball Store is unable to ship to P.O. Box addresses. Please ensure a valid physical delivery address is provided at checkout.

Lost or Stolen Packages:

• For lost or stolen orders valued over $100 USD, a police report is required before a claim can be processed
• Please monitor your tracking information closely after receiving your shipping confirmation
• If your package appears lost or has not arrived within the expected delivery window, contact us immediately at help@drscottspinballstore.com and our team will work with the carrier directly on your behalf

⭐ Please save all packaging materials and photograph any damaged goods before filing a claim — this documentation is required for all carrier insurance claims.

💰 Refund Policy

Once your returned item has been received and inspected by our team, we will notify you via email of the outcome of your refund review within 2 to 3 business days.

If your refund is approved:

• Your refund will be processed immediately to your original payment method
• Please allow 7 business days for your bank or card provider to process and post the refund to your account
• You will receive an email confirmation once your refund has been issued on our end

Refund Timeline Summary:

⏳ Late or Missing Refunds

If you have not received your refund within the expected timeframe, we recommend following these steps before contacting us:

Step 1 — Check your bank account or credit card statement for a pending transaction

Step 2 — Contact your card provider as processing times vary between financial institutions

Step 3 — Contact your bank directly as there is often additional processing time before refunds are officially posted to your account

Step 4 — If you have completed all of the above steps and your refund has still not appeared after 10 business days, please contact our support team directly:

• 📧 Email: help@drscottspinballstore.com 
• 🌐 Website: www.drscottspinballstore.com

Our team will investigate the matter and work with our payment processor to resolve any outstanding refund issues as quickly as possible.

📞 Contact Our Customer Support Team

Our customer support team is available to assist you with any questions or concerns regarding returns, exchanges or refunds. We are committed to providing a prompt, professional and fair resolution to every customer concern.

•  Phone: 262-244-5290
•  Email: info@drscottspinballstore.com 
•  Website: www.drscottspinballstore.com 
•  Address: 1374 Conant St, Maumee, OH, 43537
• Support Team — 24/7

When contacting us, please always include:

• Your full name
• Your order number
• A brief description of your concern
• Photographs where applicable (damaged or defective claims)

This information helps our team process your request as efficiently as possible.

⚖️ Policy Terms & Conditions

Continued use of our website following any policy update constitutes your acceptance of the revised terms

Dr. Scott’s Pinball Store reserves the right to refuse returns that do not meet the eligibility conditions outlined in this policy

This policy applies exclusively to purchases made directly through drscottspinballstore.com

Products purchased through third-party marketplaces are subject to the return policies of those respective platforms

Dr. Scott’s Pinball Store reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be reflected on this page with an updated effective date