Thank you for shopping with Dr. Scott’s Pinball Store. We are committed to delivering your order safely, efficiently and with complete transparency every step of the way. Please review our shipping policy carefully for ll details.

A. SHIPPING COSTS

We are offering free shipping.

B. TRANSIT, HANDLING & ORDER CUT OFF TIME

Generally, shipments are in transit for 4 – 7 days (Mon – Sat).

Order cut off time will be 2:00 PM and time zone (GMT-05:00) Eastern Standard Time (New York).

Order handling time is 1 – 3 business day (Mon – Sat).

C. DELIVERY TERMS

Orders are shipped using trusted logistics partners:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

Final delivery is handled by one of these carriers depending on location and availability.

You will receive the selected carrier information in your shipping confirmation email.

D. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@drscottspinballstore.com 

E. CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

F. PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Shipping Origin

All orders ship from our fulfillment location:
Dr Scott’s Pinball Store
📍1374 Conant St, Maumee, OH 43537

📞 Contact Our Shipping Support Team

If you have any questions or concerns regarding your shipment, our team is here to help.

• 📞 Phone: +1 262-244-5290
• 📧 Email: info@drscottspinballstore.com 
• 🌐 Website: www.drscottspinballstore.com 
• 📋 Track My Order: Visit our Track My Order page for real-time updates

Our customer support team is available 24/7 and will respond to all shipping inquiries as promptly as possible.

Dr. Scott’s Pinball Store reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be reflected on this page with an updated effective date. We encourage customers to review this policy periodically to stay informed of any updates.